We have been testing for a while and many of our customers have already used this feature and it has worked amazing!
We moved to Live chat and now it is linked to your Messages app on your phone so when you initiate a live chat conversation with us you can get replies and reply back via the messages app on your iPhone! It works amazing and we are happy to support it to improve communications with our customers 🙂
How does it work? simply start a chat with us via the website (bottom right corner) and the convo takes place within your messages app once we respond! Simple and amazing!