We currently ship to Canadian customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.
Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.
Orders will be processed & shipped within 24/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.
Some items may ship separately from Youngevity orders at no extra cost to you. 6 Packs of Beyond Tangy Tangerine are shipped factory direct now, no import fees but a slightly longer ship time.
Great News! – ProOne Products now ship directly from us here in Canada so no more import fees 🙂 Please allow for up to 2 weeks delivery time on customized models if we do not have them in-stock. Any ProOne item not in-stock will now be ordered in and shipped out to you from our office in Calgary. US ProOne orders ship factory direct from within the US.
We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.
ProOne products come with a great warranty please check each item for details. If you have issues with your ProOne system due to defects please contact us and we will be happy to assist you. Broken filters that are accepted under warranty will be replaced but a $12.99 shipping fee will be charged to ship them out.
Clearly Filtered warranty or technical support can be reached via their website: https://www.clearlyfiltered.com/pages/contact-us
Most products have a 15 day return policy. You must contact customer service to request a RMA #(Return Merchandise Authorization). Shipping is not refundable. Perishable Food items (chocolate) are final sale.
Sexual Wellness products are not returnable due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product. Defective products will be covered by manufacturers warranty and you can contact them to start your replacement process. We will be happy to assist you in finding the right contact info for the warranty issue.
For ProOne products: If you are not satisfied with your order and would like to request a refund (within 30 days), you will be refunded the full cost of your item minus shipping costs & a 10% re-stocking fee. Buyer is responsible for shipping costs back to our office and must be trackable.
Refunds will be issued on returns as soon as product is received back and verified. You should see your refund to your credit card with 5-10 business days.
To Exchange a product you will need to send it back to us, contact us first to tell us you are doing so, then we can send you a new product back. Customer is responsible for shipping charges and will be billed for shipping new product back even if original order had free shipping. Free shipping is a one-time offer on orders and not offered on Exchanges.
PLEASE NOTE: When Returning or Exchanging an item that had free shipping, the buyer is responsible for the return shipping cost and we will also deduct the a flat rate shipping cost of $9.99 when refunding your order. This is because it costs us money to ship to you and also have it return to us even if you reject the package.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.
If you use Sezzle to complete a purchase and want to cancel the order before it ships out we can refund the order MINUS the fee charged to us by sezzle to setup the payment plan as they do not refund this back to us when cancelling an order. This fee can vary depending on the amount of the order. We can verify the exact total with you before cancelling.