Frequently asked Questions

Where are you located?

We are located in Calgary, Alberta Canada and serve customers all across Canada.

Do you have a store I can come to?

We do not have a physical store front at this time.

What currency are your prices in?

All prices listed are in Canadian dollars.

What payment methods do you accept?

We accept the following methods of payment - Mastercard, Visa, American Express, Email Money Transfer or check/money order. You can select to pay via PayPal, with or without an account or our quick credit card payment method.

Do you have a Toll-Free Number?

We did but due to the ENORMOUS amount of robo/spam calls a day we have decided to move to strictly LiveChat and email as we can serve you so much better that way.  We are looking into the ability to initiate live phone calls from the live chat and will update this once that is in place.  99% of our customers use live chat or email so phone support was just not sustainable with the amount of time wasted to dealing with the spam/robo calls.

Do you stock these items in Canada?

Yes we stock a lot of the items on the site here at our local office in Calgary, Canada.  That means we can ship quickly to you and you don't need to worry about customs fees/duties that are sometimes charged when items are imported from out of country.

Some Youngevity products may be shipped factory direct depending on our inventory levels.

If your Youngevity product is not in local stock we may have it shipped factory direct to get it to you as fast as possible.  You will not be charged import fees/Duties.

Do you ship to PO Boxes?

Yes most order ship via Canada Post and they will ship to PO boxes. For large bulk orders of Youngevity products like Beyond Tangy Tangerine 6 Packs we usually ship factory direct and like to ship them to non-PO box addresses.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I notice the prices fluctuate on some products, why is this?

We source many products from the US and the Canadian dollar is quite weak right now against the US dollar so import costs are very high. Some of our products are set to update their prices daily/weekly based on the US currency as we have to follow MAP (Minimum advertised Pricing) rules that put in place by our suppliers.

I did not receive a confirmation email

Our systems sends out emails during every stage of the order process to keep you informed. If you are not getting emails then it may be that they are getting put into your email's Spam folder or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems.

We don't recommend the use of HOTMAIL accounts as they seems to over filter everything and block many emails from getting to customers.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly.  Most orders are packed, shipped and on their way to you within 24 hours.  In some cases when an item is backordered we may have a slight delay while we wait for that item to arrive back in-stock.

Do I have to register to place an order?

No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don't receive it).

Registering allows you to enter your contact/shipping info for faster purchases, view your orders and easily check your package tracking.

I have a question, what's the best way to get help?

We offer Email & Live Chat.  Visit our Contact page for details on all of our communication methods.

Order & Payment

I don’t have a Paypal account, can I still pay via credit card?

Hi, we accept credit card payments via Paypal which can process credit card payments with or without a paypal account.

 

If you don't have a paypal account you will see a link that you can click to proceed to pay for your order via credit card without needing a paypal account. You can see in the screenshot below where this link is located:

 

FAQ 1

Is there a customer service phone number?

We did but due to the ENORMOUS amount of robo/spam calls a day we have decided to move to strictly LiveChat and email as we can serve you so much better that way.  We are looking into the ability to initiate live phone calls from the live chat and will update this once that is in place.  99% of our customers use live chat or email so phone support was just not sustainable with the amount of time wasted to dealing with the spam/robo calls.

I placed my order and it still says processing, is everything ok with my purchase?

Yes, your order status will show as processing until we ship the order and get a tracking number. As soon as we have your tracking number we will update your order and you will receive an email with your tracking number.

I don't like to use my credit card online, is there another way to pay?

Although we use the highest level of security for our online transactions we understand that some customers don't feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order.

If you would like to pay via Email Money Transfer, Money Order/Check, you can use our online store to select your products.  When you are done, checkout and select Money Order/Check as your payment method and submit the order. We will send you details on how to submit your payment.  Once you submit the order you must login to your online banking and send us the funds via E-Transfer, this is not done automatically after submitting your order to us.

My credit card shows a charge from BEYOND-H for my order, is this you?

Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement.

Shipping

Do you ship from Canada?

All Products ship from our office in Canada with the exception of certain Youngevity products depending on our inventory levels.

If your Youngevity product is not in local stock we may have it shipped factory direct to get it to you as fast as possible.  You will not be charged import fees/Duties.

Do you ship to the US & International?

INTERNATIONAL customers - we can ship to you as well but currently we need to give you a custom shipping quote so please contact us and we can setup your order manually and send you an invoice for your order payable via Credit card or paypal account.