We currently ship to Canadian customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.
Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.
Orders will be processed & shipped within 24/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.
Some items may ship separately from Youngevity orders at no extra cost to you. 6 Packs of Beyond Tangy Tangerine are shipped factory direct now, no import fees but a slightly longer ship time.
Great News! – ProPur Products now ship directly from us here in Canada so no more import fees 🙂 Please allow for up to 2 weeks delivery time on customized models if we do not have them in-stock. Any ProPur item not in-stock will now be ordered in and shipped out to you from our office in Calgary. US ProPur orders ship factory direct from within the US.
We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.
ProPur products come with a 2 year parts warranty & 1 year filter warranty (against defects). If you have issues with your ProPur system due to defects please contact customer service and we will be happy to assist you. If it is determined that your product needs replacement, it will be shipped direct from ProPur as they handle all warranty issues.
Most products have a 15 day return policy. You must contact customer service to request a RMA #(Return Merchandise Authorization). Shipping is not refundable. Perishable Food items (chocolate) are final sale.
Sexual Wellness products are not returnable due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product. Defective products will be covered by manufacturers warranty and you can contact them to start your replacement process. We will be happy to assist you in finding the right contact info for the warranty issue.
For ProPur products: If you are not satisfied with your order and would like to request a refund (within the 15 days), you will be refunded the full cost of your item minus shipping costs & a 10% re-stocking fee. Buyer is responsible for shipping costs back to our office and must be trackable.
Refunds will be issued on returns as soon as product is received back and verified. You should see your refund to your credit card with 5-10 business days.
To Exchange a product you will need to send it back to us, contact us first to tell us you are doing so, then we can send you a new product back. Customer is responsible for shipping charges and will be billed for shipping new product back even if original order had free shipping. Free shipping is a one-time offer on orders and not offered on Exchanges.
PLEASE NOTE: When Returning or Exchanging an item that had free shipping, the buyer is responsible for the return shipping cost and we will also deduct the a flat rate shipping cost of $9.99 when refunding your order.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
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